Compliance
Compliance
Complaints and Disputes
If you are not fully satisfied with our services, please telephone our complaints officer. We will acknowledge your complaint in writing and endeavour to resolve the matter within 20 days.
If you are still not satisfied, we subscribe to Insurance Brokers Dispute Ltd (IBDL). This is a free service which handles complaints against brokers involving amounts up to $50,000 and relating to a variety of small business and domestic processes. You can refer your complaint to the IBDL Consumer Relations Manager who will conciliate with a view to seeking a solution that is acceptable to both parties.
If the dispute remains unresolved after a further 20 days, it will be referred to the IBDL Referee whose decision is binding on us (but not on you).
Further information about IBDL is available from our office or visit www.ibdltd.com.au.
To discuss your unique details with one of our staff
Ph: 03 9349 2733
